Privacy Policy

• Account information. Name, email, phone number, role, and the dealership(s) you belong to. Provided by you or your dealership admin when your account is created.
• Workflow data. Vehicles, recon steps, issues, jobs, photos, costs, vendor assignments, and timestamps generated as you use the Service.
• Location pings. Optional, opt-in: when you open a vehicle row, capture a photo, or complete a step on a mobile device, we record an approximate GPS reading so the lot map reflects where each car is. You can opt out per-device in your profile.
• SMS opt-in records. When you (or a dealership admin acting on your behalf) opt into SMS, we record the phone number, the timestamp of consent, and the keyword history (STOP / HELP / START messages).
• Usage and diagnostic data. Standard server access logs, session cookies for authentication, and aggregate counters for usage analytics. We do not use third-party advertising trackers.

• To operate the Service: coordinate recon work, route jobs, send notifications.
• To send the SMS notifications you (or your dealership) opted into — job assignments, daily digests, status confirmations, and YES/NO prompts.
• To respond to support requests and diagnose issues.
• To improve the Service in aggregate (e.g. identifying which recon steps most often miss their goal date). We do not sell personal information.

We do not sell or rent personal information. We share information only with vetted subcontractors who help us operate the Service:

• Supabase — database, authentication, file storage.
• Twilio — SMS delivery and inbound webhook routing.
• OpenAI — language-model inference for the in-app assistant and the SMS classifier. Conversation contents are sent to OpenAI under their zero-retention API policy.
• Resend — transactional email (vendor job notifications, account emails).
• Mapbox — lot map tiles and static map thumbnails.

We also disclose information when required by law (subpoena, court order, or a good-faith belief that disclosure is necessary to protect rights or safety).

Mobile information (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

For details on the SMS program itself — message frequency, content, opt-in surfaces, opt-out keywords — see our SMS Disclosure.

We retain account and workflow data for as long as the dealership's account is active, plus a reasonable backup-rotation window after closure (typically 90 days). SMS message logs are retained for 24 months for compliance and dispute-resolution purposes. You can request earlier deletion of personal data by writing to privacy@lotgentix.com (see "Your rights" below).

• Access. Request a copy of the personal information we hold about you.
• Correction. Ask us to fix inaccurate or incomplete data.
• Deletion. Ask us to delete your personal information, subject to legitimate business and legal retention needs.
• SMS opt-out. Reply STOP to any SMS to immediately end messages to that number. Reply START to opt back in. Reply HELP for assistance.
• Location opt-out. Toggle "location capture" off in your profile to stop GPS pings from your device.

Send requests to privacy@lotgentix.com. We respond within 30 days.

We use encryption in transit (TLS) and at rest for stored data, role-based access controls inside the application, and row-level security in the database to limit what each user can read or modify. No system is perfectly secure; if we become aware of a breach affecting your personal information we will notify you and the relevant regulators as required by law.

The Service is a workforce tool intended for dealership staff and contracted vendors. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us with personal information, contact privacy@lotgentix.com and we will delete it.

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent material change. If a change affects how we use SMS opt-in data, we will also update the SMS Disclosure page and (when required by law) notify affected recipients directly.

Redline Automotive Merchandising LLC
EIN: 45-4135566
230 Kings Highway East Suite 303 Haddonfield, NJ 08033
Phone: (800) 278-4670
Email: privacy@lotgentix.com